All I was trying to do was swap out an old analog STB for an an ancient CRT TV for an HD one for a new TV, and send back the old black box. I finally got connected with a woman in India. No problem understanding her accent, but it was like pulling teeth to get what I wanted. In the end, she knocked
$10 off the shipping charges for the new silver one. There was no fucking way I was going to drive into Philly pick it up in person. It’s Philly. You don’t do that. Not by yourself, anyway. The closest I will go to Philly is Harbor Freight, which has some really nifty stuff.
The upshot is that I will get an HD STB, but it’s up to me to mail back my old box to Verizon, at my cost.
I got snippy with the woman about that, then apologized to her. She was following her script, but she did knock $10 off the shipping cost.
So, I went through all that to do what I initially tried to do online.
I never thought getting a new TV, and retiring one of the old ones would be so difficult. Holy guacamole, Batman!