Screw Dell

Tried to order a new laptop from Dell last night.  For the last 20 years, I’ve always ordered my computers directly from Dell so that I could configure them the way I wanted.  It looked to me like the transaction went through, but today I got a call from a guy with a very thick Indian accent telling me they could not process my order unless I paid via check, which sounds like a crock because the website accepts American Express, and Amex even gave me a security code to verify that the transaction was legitimate, so I told him to cancel the order.  Aside from that, Dell claims it no longer puts optical drives in their laptops, which I wanted.  That is also a lie.

Then, I went online to order one from elsewhere.  Found an electronics store in Colorado that had a brand new Dell with the specs I wanted — Win10 Pro, loads of RAM, huge hard drive, i7 processors, and an optical drive.  It also has all the same ports this old machine has, in a slightly different configuration, but so what?  It also cost me ~$400 less than the one I tried to order from Dell, with shipping included.  I don’t give a rat’s ass about it being touch screen.  This one is, too, but I’m not in the habit of using that feature.

Here’s what I think is going on.  The vast majority of microprocessors are manufactured in either Taiwan or China, and supply is tight, which also affects the automotive industry.  Since the computer I had tried to order from Dell had not yet been built to my specs for me, they gave me a song and dance about not being able to process my order, although they falsely blamed it on my method of payment.  If they didn’t want to fork over a 5% fee to Amex to process my payment, they shouldn’t have accepted it in the first place.

The only downside to this, is that since the shipping cost  was included in the purchase price, it’s probably going to get shipped via mule train, given the estimated delivery date.  Oh, well.  In the meantime, this old box still works.

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